Avishek Chakraborty
Software Engineering Lead | AI & GenAI Architect
Building Scalable Intelligent Systems | Next-Gen CCM/CXM Solutions
Building Scalable Intelligent Systems | Next-Gen CCM/CXM Solutions
United states
18+ Years Experience
Executive Summary
Senior Engineering Lead & Solution Architect with 17+ years of experience designing and delivering cloud-native, microservices-based enterprise platforms across insurance and customer communication domains. Proven expertise in AI-enabled architectures, Generative AI, and Retrieval-Augmented Generation (RAG) to drive intelligent automation and scalable solutions.
Currently leading AI Center of Excellence (AI CoE) initiatives, architecting enterprise AI solutions including Virtual Claims Assistants, underwriting bots, adjuster AI systems, and enterprise knowledge assistants. Strong background in AWS cloud transformation, legacy modernization, API ecosystems, and data-driven architectures.
Core Competencies
Technical Skills & Certifications
CCM/CXM Solutions
Solution Architecture
Guidewire ClaimCenter
Agentic AI & AI Solutions
Cloud Platforms
P&C GW Implementation
Certifications
- AWS Certified Cloud Practitioner
- AWS Certified AI Practitioner
- CISCO - AI Practitioner
- AI Governance & Security - Securiti
- Salesforce Certified Marketing Cloud Consultant
- Salesforce Marketing Email Specialist
- InsuranceSuite Developer Fundamentals — Elysian
Recognition
Honors & Awards
Outstanding Achievement Award
Recognized for exceptional delivery and leadership impact
High Five — Platinum
Top-tier peer recognition for excellence
High Five — Silver
Consistent high performance and collaboration
High Five — Bronze
Valued team contributions and initiative
Sept 2023 — Present
CSAA Insurance Group — Engineering Lead
Claims and Customer Communication Team| Glendale, Arizona
1
AI Virtual Claims Assistant
Designed end-to-end AI architecture for a scalable, secure solution that streamlined claims processing and improved response accuracy.
2
Full-Stack CCM Delivery
Led teams delivering OpenText Extream and SmartCommunications solutions, boosting multi-channel output reliability by 25%.
3
CI/CD Automation
Improved SmartCommunications and Guidewire implementation efficiency by 30% through automated pipelines and code validation.
4
Underwriting bots
Automate risk assessment using GenAI and RAG, analyzing structured and unstructured data to deliver faster, consistent, explainable underwriting decisions.
5
Adjuster AI systems
Leverage GenAI and RAG to evaluate claims, summarize evidence, detect fraud patterns, and support accurate, efficient settlement recommendations.
6
Knowledge assistants
Use GenAI with RAG to retrieve enterprise knowledge, answer queries contextually, and improve decision-making, productivity, and customer support experiences.
20%
Fewer Defects
Reduced production defects via release readiness reviews
15%
Delivery Efficiency
Cross-functional gains integrating Dev and QA teams
20%
Fewer Incidents
Reduced deployment-related incidents via platform stability
July 2022 — Sept 2023
EY Technology Solutions — Technology Manager
Phoenix, Arizona | 1 year 3 months
Key Achievement
35% ROI on a large-scale migration from OpenText to SmartCommunications with Guidewire Cloud infrastructure upgrade.
10% increase in customer satisfaction through Salesforce Marketing Cloud integration.
On-Time Releases
25% more on-time releases through capacity planning and Agile coaching
Team Productivity
20% boost through mentoring, skill development, and best practices
Platform Stability
20% reduction in deployment-related incidents
Aug 2016 — July 2022
CSAA Insurance Group — Lead Designer
Glendale, Arizona | 6 years
Directed CCM platform strategy and digital transformation leveraging OpenText Extream and Kofax. Partnered with Policy, Claims, and Billing teams to define future-state solutions and scalable designs.
~30% Efficiency Gain
CCM platform upgrade driving operational improvements
~20% Faster Claims
Accelerated claims processing via RPA automation bots
Multi-Channel Delivery
PDF-to-AFP conversions, envelope barcoding, and print vendor partnerships
Earlier Career
Career Progression
1
ValueMomentum — CCM Architect
June 2015 – Aug 2016 | Piscataway, NJ. Led CCM Center of Excellence. Reduced migration effort by ~40% with a proprietary automated platform.
2
L&T Technology Services — CCM Consultant
July 2014 – June 2015 | Pune, India. Designed automated migration framework reducing testing effort by 40%.
3
Conduent — APJ CCM Consultant
Dec 2013 – July 2014 | Bengaluru, India. Deployed automation reducing testing time by 30% within four months.
4
Tata Consultancy Services — IT Analyst
Mar – Dec 2013 | Mumbai, India. Established HP Extream CoE. Led onsite-offshore delivery for a major UK client.
5
NTT DATA Services — CCM Lead
Nov 2012 – Mar 2013 | Hyderabad, India. Achieved 40% reduction in development effort through strategic automation.
6
Infosys — IT Specialist
July 2008 – Nov 2012 | Mysore, India. Led DOC1/StreamWeaver to HP Extream migration. Designed real-time architecture for high-volume processing.
Education
Academic Foundation
Jadavpur University, Kolkata
Bachelor of Engineering (BE)
Amity University, Greater Noida
Postgraduate Degree — Business Administration & Management
Let's Connect
Interested in discussing enterprise architecture, AI-driven claims solutions, or CCM/CXM transformation? Reach out directly.